search

Свяжитесь с нами: (+357) 99 36 06 20

Terms & Conditions

By accessing this website, and using the information therein, you hereby agree to be bound by the terms and conditions set out below. If you do not wish to be bound by the said terms and conditions you should not continue to access or use the site.

By purchasing any item from the website you are declaring that you are aware of how the products are to be used, thus we claim no responsibility, if any product is misused due to negligence.

  • We do not deliver to P.O. Box numbers. 
  • Late delivery does not entitle you to refuse or cancel the order.
  • Orders delivered may be subject to a delivery charge
  • Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
  • The user will indemnify Demeral Enterprises Ltd against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this website.
  • Whilst all reasonable endeavors have been made to check the accuracy of the information contained within this site, Demeral Enterprises Ltd does not warrant the accuracy of the information contained herein. Further, Demeral Enterprises Ltd or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Further, Demeral Enterprises Ltd or any associated company or companies will not be liable for any direct, indirect or consequential loss arising due to the users access to any other providers, operators, organizations or persons referred to directly or indirectly within this website.
  • All items are guaranteed according to manufacturer's warranty.

Prices

Please note that the prices on our website may change at any time. The actual price you pay will be the price charged at the time you process your order at checkout.

All prices are expressed with V.A.T. taxes unless otherwise stated. The price of the items does not include the service charge which will be charged at the rates applicable at the date of your order and which will be displayed in the checkout section of the web site.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the store. For example, if you were to make an order of 10 items which would use up the entire store's stock, the store may only deliver 5 items.

Acceptance

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason and a refund will be issued.

To ensure availability of all our products customers may be limited to a maximum number of items.

Dispatch time

From the time you have placed the order till it is dispatch from our warehouse will not exceed three working days.

Delivery

Time of final delivery within Cyprus will not exceed 3 working days.

During the process of ordering products or items there will be a delivery charge according to the weight or volume of the ordered products or items and the delivery destination location.

Delivery will be made upon extra charge unless otherwise specified, to the address specified by you on the completed order form.

We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: 

the driver has your permission and 

our driver believes that it is safe and practical to do as you request. 

We always reserve the right to deliver only to the main entrance of the delivery address.

All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to collect your order from courier's office yourself. 

In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Return Policy

Please read our Returns Policy.

Payment Methods

You can pay by any American Express, MasterCard or Visa card, Maestro or Delta debit card through the most secure payment system worldwide, PayPal. Your credit/debit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of placing your order.

Right of Withdrawal

You have the right to cancel your order without providing any reasons to us, before the order is dispatched  and without any extra charge to you. In such a case you will get a full refund of your payment (if there was any).

If the order is dispatched you still have the right to return the products to us and get a full refund within 14 days provided that you have inform us in written (read return policy).

You can cancel the order, add or remove items, even after order is placed, from your account profile (my orders).

Complaints

For any complaints regarding our products or services, please use the contact us form in our website. We will reply within 48 hours.

For more information or complaints please call (+357) 99360620 or send an email to [email protected]

Transaction History

We will keep a record of your transactions (for tax purposes) for 7 years.

Language of this Agreement

We have used the English Language for this agreement. 

Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Cyprus Republic ( laws of the Republic of Cyprus, e-Commerce Law: L156(I)/2004 and Amendment Law: L97(I)/2007 ) and any disputes will be decided only by the Cyprus courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Procedures

  1. In order to complete your purchases you only need to add the desired products to your shopping basket by clicking the "Add to Cart" buttons for each product.
  2. The already selected items appear in your shopping basket. In the shopping basket you may change the quantities of any of the products by changing the numbers in the quantity next to each product, or remove the product totally, selecting "Remove Item". New basket status and subtotals will be updated automatically.
  3. Proceed with your shopping by pressing arrow "Back to product review", or visit the store's checkout gateway to buy the selected items clicking "Place order".
  4. Complete name, e-mail,  telephone mobile number and address,  and press "Order" button.
  5. Select delivery option. System is pre-select the cheapest. Select  payment method for your purchase. Each payment method has different steps as analysed below:
    1. Pay with Debit/Credit Card: You are diverted to the Demeral Enterprises Ltd PayPal gateway. Complete your card details and address as the PayPal service requests and proceed. At this point your card is charged and your order is been placed. 
    2. Pay on Delivery: Select this option at the "Order - Payment" stage. You order is been placed. 
  6. An email confirming your order will be send to your email account.